How do you determine the cost of an order?
An embroidery order is quoted based upon estimated stitch count and quantity. We give a firm cost of your order in advance upon review of your design. Additional charges will apply for rush orders.
Do you stock designs for me to choose from?
We are a custom embroidery company and do not offer stock designs. We will digitize your logo or design or work with professionally digitized embroidery-ready files supplied by you. Fill out our quote request form online and a representative will contact you.
What do I need to supply to you for artwork?
For best results, provide us with the best artwork you have available in order for us to closely match your design. If you have a design that was previously digitized by another embroidery shop, send us the digitized file from that job to ensure a perfect reproduction. Supplying an embroidery-ready file will lower your setup fees.
What file formats for my design or logo do you accept?
We accept bitmap formats such as .BMP, .TIFF, .PSD, .PICT, .JPG and .GIF. We also accept vector formats such as .AI or .EPS that can be opened with Adobe Illustrator and Corel Draw. If you are submitting a vector file in these formats, convert all fonts to outline or curves first.
Can I send a file by email?
Design files can be emailed to firstname.lastname@example.org as an attachment. Compose a normal email message. Look for a paper clip icon or for an "Attach" command within the menu structure of your email program. A dialog box should appear asking you to locate or browse to the file on your computer. Click the file to select it then click on a button that says "Attach," "Insert," "Open," or "OK." Attach additional files if necessary then send the message as you normally would.
Is there a charge to digitize my design?
There is a $30 initial set-up fee (includes digitizing for Logo) for new artwork (one time fee). Price includes logo only. Any additional personalization: One line $7.00; Two lines $9.00.
Can you enlarge or reduce the size of my design?
We can enlarge your design up to the maximum area that our machines can handle. Reduction of your design is limited to the point where your embroidered design will hold the required detail. E-mail us your design for review. Digitized designs can be reduced down to 90% or enlarged up to 110% without incurring a redigitizing fee. For best results, supply your design at the exact size that it will be reproduced.
What is the largest sewing area for an embroidered design?
We can embroider within an area up to 16" wide and 11" tall for one design. Large designs that extend over this area can possibly be accommodated if there are areas in your design that are not connected (such as text).Your design can then be divided or split into two separate stitching runs that fall within a 16" x 11" area. However, splitting your artwork will significantly increase the cost of your order.
How small can you make embroidered letters or words?
For best results, we recommend that embroidered text be a minimum of 1/4" in height. The quality of text degrades considerably when less than this height.
When you digitize an embroidery design, who owns the digitized file?
The Embroidery Shop owns the digitized file. You will be charged once to setup your artwork. There will be no setup charge for reorders if you do not require changes to your design.
Are design charges applied to every order?
No. Design charges are not applied for reorders if we have your embroidery-ready file, or if you supply us with an embroidery-ready design file on disk.
Will I see a proof of my design?
For custom designs, a stitch out is created here and faxed for your review and approval. A stitch out can also be e-mailed to you in JPEG format. If you require your stitch out to be mailed to you, a $10.00 charge per sample plus postage will be applied. In either case, an approval signature will be required to complete your order.
How long will my order take to complete?
Our standard turnaround time for a basic order is Five (5) business days for digitizing and five (5) business days for embroidery upon approval of artwork. Rush charges of 30% (5-7 days) or 40% (3-4 days.) Allow additional time for shipping if required.
How much do you charge to ship an order?
Shipping fees are based on weight, dimensions and zip code.