All custom embroidered items can not be returned or refunded.
Custom embroidered items go into production once you purchase your item; therefore, due to this, I do not allow for cancellations. However, if you contact me immediately I may be able to stop production in time but that is not guaranteed.
It is our mission to produce products that satisfy all of our customers and we are proud of the items we offer. However, if you are not happy with the item you purchased, please contact me at firstname.lastname@example.org to discuss possible resolutions.